Crisis and reputation.
When something goes wrong, decisions about what to say get made quickly and under pressure. We help leadership teams decide what to say, who says it, and who needs to hear it first. We work alongside your legal counsel, and we help companies prepare before anything happens.
What it covers.
Crisis response
Counsel and drafting during an active incident, from the first holding statement to the final update.
Issues management
Handling slower problems, such as a regulatory question or a critical story in development, before they become crises.
Preparedness
Scenario planning, response protocols, and statements prepared in advance for the risks you can see coming.
Stakeholder communications
Deciding what employees, customers, investors, and regulators hear, and in what order.
Reputation recovery
Rebuilding trust once the immediate story has passed.