How fast will I get my work?
Most requests come back in about 48 hours. Bigger projects like a full narrative or thought leadership program take longer, and we will tell you the timeline up front.
How does onboarding work?
Once you join, you get access to your board and a short kickoff to share context on your company, market, and goals. You can start submitting requests the same day.
Who does the actual thinking?
You work directly with senior people who have done this for companies at every stage. No junior staff, no outsourcing, no handoffs.
Is there a limit on requests?
You can add as many requests as you want to your board. We work through them based on the active request limit on your plan, in the order you set.
How does the pause feature work?
If you do not have enough work to fill a full month, pause your plan and save the unused days for later. Your billing pauses with it.
How do you handle bigger projects like a full thought leadership program?
Larger work gets broken into a series of requests so you see progress as we go. We map out the phases with you before we start.
What does a request look like?
Anything from “rewrite our homepage” to “build our category narrative” to “ghostwrite a series of essays.” If it touches narrative, storytelling, or content, send it over.
What if I do not like the work?
We revise until it is right. Every plan includes unlimited revisions on active requests.
Are there requests you do not take?
We focus on narrative, thought leadership, storytelling, and content. We do not do visual design, paid media buying, or development.
What if I only have one thing to fix?
That is fine. Plenty of people join for a single project, get it sorted, and pause or cancel.
Are there refunds?
If you are not feeling it within the first week, we refund 75%, no questions asked. After that, you can cancel anytime but we do not refund past work.
Can I use SELF for just a month?
Yes. There is no contract. Join for a month, get what you need, and cancel or pause whenever.